Frequently Asked Questions

About Our Inkless Portable Printer

What is the Inkless Portable Printer and how does it work? +

It's an ultra-slim, lightweight printer that prints high-quality documents without any ink, toner, or ribbons. Instead of ink, it uses thermal printing — heat — to produce crisp, smudge-free prints every time. You connect it to your phone via Bluetooth, open our free app, select the document or photo you want, load the paper, and tap print. That's it.

Do I really never have to buy ink again? +

Correct. There are no ink cartridges or toner to ever buy, replace, or worry about running dry. This is the whole point of the printer — you eliminate ink costs for good.

What's the print quality like? +

It prints at 300 DPI, producing sharp, clear, professional-looking text and documents. Because there's no ink to fade, smudge, or run low, the quality stays consistent on every single print.

What paper sizes does it support? +

Three of the most common formats: US Letter, A4, and A5. This makes it versatile for everything from full-size contracts and forms to smaller notes and receipts.

Does it use regular paper? +

No — like all thermal printers, it uses special thermal paper rather than standard ink-jet paper. Your printer comes with paper included so you can start printing right away, and refills are easy to reorder when you run low.

What devices is it compatible with? +

iOS, Android, Windows, and macOS — so you can print from virtually any phone, tablet, or computer. Phones and tablets connect over Bluetooth; computers connect via the USB-C cable.

How long does the battery last? +

The printer has a long-lasting 2,000 mAh battery that prints up to 200 sheets on a single charge. It recharges with a standard USB-C cable (included), so you can print anywhere without needing to be plugged into an outlet.

Is it loud? +

No. It runs quietly — far quieter than a traditional printer — so you can comfortably use it in an office, a library, or at home without disturbing anyone.

How small is it really? +

It's compact and slim enough to slide into a laptop bag, purse, or carry-on. It's roughly the size of a rolled-up magazine, so you can take it anywhere. Exact product dimensions are 10.2" x 2.2" x 1.8".

How durable is it? How long will it last? +

It's built to last — typically 4 to 5 years of regular use..

Is it hard to set up? +

Not at all. Download the app, connect via Bluetooth, load the paper, choose your document, and tap print. Most people are up and running in just a few minutes, and it's simple enough for anyone to use, regardless of how tech-savvy they are.

Shipping & Delivery

Where do you ship? +

We ship to the United States, Canada, Australia, New Zealand, and all of Europe.

How much does shipping cost? +

Shipping is completely free on all orders.

How long will my order take to arrive? +

Orders typically arrive within 7 to 12 days.

Will I get a tracking number? +

Yes — once your order ships, you'll receive tracking information so you can follow your package right to your door.

Can I change my shipping address after ordering? +

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update it. Once an order is on its way, we may not be able to make changes.

Returns & Warranty

What is your return policy? +

You can return your printer for any reason within 30 days of receiving it.

Does the product need to be unused or in its original packaging? +

No. We accept opened returns, so you're welcome to try the printer out before deciding whether to keep it.

Who pays for return shipping? +

Return shipping costs are the responsibility of the customer.

How do I start a return? +

Just reach out to our support team (info@shoptrivana.com) and we'll walk you through the process.

Is the printer covered by a warranty? +

Yes — every printer comes with a 3-year warranty.

What does the warranty cover? +

The warranty covers defects and malfunctions — essentially, if the printer stops working through no fault of your own. If that happens within 3 years, you can choose between a full refund or a replacement printer.

What is NOT covered by the warranty? +

Accidental damage isn't covered — for example, if the printer is dropped, broken, or otherwise physically damaged. The warranty applies to defects and malfunctions, not accidents.

If something goes wrong, do I get a refund or a replacement? +

That's entirely your choice. If your printer has a covered defect or malfunction within the 3-year window, you decide whether you'd prefer a full refund or a replacement.

Paper & Supplies

Where do I get more paper? +

The printer comes with paper to get you started, and refill thermal paper is easy to reorder when you're running low. Because there's no ink involved, paper is your only ongoing supply. Get more thermal paper here.

Do I need to buy anything else to use it? +

No. Everything you need to start printing comes in the box, including the USB-C charging cable. The only thing you'll ever restock is thermal paper.